Zaful Reviews
Zaful Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zaful has a 1.9 star rating from 124 customer reviews and 33% would likely recommend. Consumers report mostly dissatisfied experiences with a high unfavorable share.
Key Takeaways for Future Customers
- Expect low prices and attractive styles but plan for long shipping times.
- Prepare for difficulty contacting customer service and limited phone support.
- Allow extra time for returns, refunds, and order tracking before gifting.
Negative Feedback / Risk Areas
- Frequent delivery delays and missing orders reported.
- Poor customer service responsiveness and phone numbers not working.
- Problems with returns, refunds, exchange process and tracking information.
- Some reviewers describe scams or unresolved billing/refund complaints.
Positive Feedback
Reviewers value low prices, discounts, special offers and attractive clothing; price level rated medium by customers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zaful has a 1.9 star rating from 124 customer reviews and 33% would likely recommend. Consumers report mostly dissatisfied experiences with a high unfavorable share.
Key Takeaways for Future Customers
- Expect low prices and attractive styles but plan for long shipping times.
- Prepare for difficulty contacting customer service and limited phone support.
- Allow extra time for returns, refunds, and order tracking before gifting.
Negative Feedback / Risk Areas
- Frequent delivery delays and missing orders reported.
- Poor customer service responsiveness and phone numbers not working.
- Problems with returns, refunds, exchange process and tracking information.
- Some reviewers describe scams or unresolved billing/refund complaints.
Positive Feedback
Reviewers value low prices, discounts, special offers and attractive clothing; price level rated medium by customers.
Media from reviews
Peabody, Massachusetts
About my order
I placed an order on June 6th, and it's now July 6th, a month later, and I have yet to receive the order or a confirmation of the order being shipped. I have been waiting, calling, and contacting ZAFUL customer service, but still nothing.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
I have no words
I just want my package or my money back.
That is all I got for this company!!!
If you can help I would.
Stratford, Connecticut
Please have some one call me 203550****
I am trying to return some things and have not gotten a ticket - I tried calling but the number didnt work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible
Haven't received my order of the extra large hoodies the white black and light blue
First I have contact by email haven't responded to me about my order it was supposed to me christmas gifts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never received my order of the x large hoodies white light blue black set
- - Order not delivered before Christmas; 3 XL hoodies in light blue and black.
- - Delivery is late; phone is hard with busy signals.
- - Emails respond quickly.
Never got my ordered the X large 3 set hoodies
Haven't got my order that I ordered before xmas it was the 3 set xl hoodies whit light blue and black. Very disappointed with this company.
I Like the clothing but doesn't deliver on time. It's hard to call the company and when you call always get a busy signal.
When I email them they do get back quick. They write call us but no answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
Hi, I ordered some things 25 days ago, where are they?
Mile Martinov
Adresse:oberfeldstrasse 16,4665 Oftringen
Enfield, Enfield
Customer Service
- - Payment confirmed with stock, but item wasn't shipped and later shown unavailable.
- - Tracking is not clear.
I'm not happy with your stock management and delivery service because the day I paid and ordered for my item you took payment confirmed receipt with stock availability, and so I expected my package on its way by now but still nothing!. You made me wait weeks after purchase to only say after that they weren't in stock!.
If I didn't contact you I wouldn't have known!. And your track is not properly and efficiently set up to know what's going on!.
User's recommendation: Not sure!
My package didn‘t show up
I was waiting for my package and I have become a message that the package already arrived and I can't wait anymore.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to check on purchase
still have no idea how to get different size
phone number alsways busy and one is no good
trying to check on recent delivery to see if its really mine
Preferred solution: proof of purchase for 3 pants already delivered and possible size exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wondering where my order is
Company fixed the issue and I have been provided with apology. Received my items
Wondering where my order is they are Christmas gifts thought I ordered in plenty of time be most disappointed if they don't come in time
Preferred solution: Deliver product or service ordered
User's recommendation: Make sure you order in plenty of time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wondering where my order is
Company fixed the issue and I have been provided with apology. Items came Christmas Eve
Thought I ordered in plenty of time for Christmas still having received my items really disappointed be going straight back if they don't come by Sunday
User's recommendation: Order if gifts months in advance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt took a month to get one part of my package an still waiting on my other part of the package
One part my package came that took a month an still waiting on my other part of the package an they keep telling me the same thing
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWondering where my order is
Havnt received my items which are gifts for Christmas be returning for refund if not delivered by Sunday
- Not delivered on time
Preferred solution: Deliver product or service ordered
User's recommendation: Order months in advance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my package
No. Rip off. Took my money and beveled delivered.
Never got my order. 78 dollars worth of merchandise I really would like the items I purchased because I really like them but if you cant get my items to me I would at least like a refund
- Just send items or refund
- Please help
Preferred solution: Deliver product or service ordered
User's recommendation: Scammers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid NOT get my order
They never responded to several emails I still never received my order so If am disputing the charge on my credit card to the bank.
Ordered months ago and have not received my order please credit my card...summer is over and I ordered stuff months ago and never received. I want a credit asap!
Placed an order and was charged months ago in July and never received merchandise. Basically it is considered fraud and I want a full refund to my account asap.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Return
- - I can't enter the order number in the online return form, so it can't be submitted.
- - I want a ticket for a return I would like to make.
I am trying to fill out the return form online, but am unable to enter the order number in the proper space, therefore making the form impossible to send. Trying to get a ticket for a return I'd like to make.
Preferred solution: Full refund
User's recommendation: Steer clear of this company! It's a scam website, designed to make it easy to spend, and impossible to return.
About
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Zaful is an online store which specializes in fashion apparel sales. It offers the following products: swimwear, active wear, dresses, tops, and shoes. The company has an affiliate program for partners. There is a Zaful mobile application for Android and Apple operating systems. Zaful ships their products worldwide through USPS carrier. It is possible to choose either standard or express shipping option. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal and Western Union services. Order status can be tracked in personal profile on the company website.
Zaful is ranked 1155 out of 10476 in Footwear and Clothing category
USA, Worldwide, Europe
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Not happy havnt received my items