Zaful Phone Numbers and Emails

Toll-Free Number:

  • (888) 830-0888
Send Message

Customer Service:

  • (360) 824-5022
    USA and Canada

Legal:

  • +49 403 339 6705
  • +491 511 810 8080

Zaful Emails:

Customer Service
Legal
Privacy Inquiries, Report Security Issues
Sales/ Reservations
Wholesale Inquiries
Is this your business?
PissedConsumer Club

Contact Information

Zaful Website:

Zaful Help Center:

Corporate Office Address:

ZAFUL.com
Redwood City, California 94065
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 7:00 - 19:00 EST


Mailing Address:

Brettschneider Rechtsanwaltsgesellschaft mbH

Am Sandtorkai 44

Deutschland/German


Fax: +49 40/35 67 4881

More contact details

Zaful Rating Based on 170 Reviews

Rating details

2.2
more details
Delivery Service
Customer service
Price Affordability
Website

Rating stats

Rating trend

How Good is Zaful's Customer Service?

Delphine M Svt
Delphine M Svt
Feels Disappointed | Jul 07, 2023

Poor customer service.

Read full quote
Cleatus Mjd
Cleatus Mjd
Feels Satisfied | May 23, 2023

Alright

Read full quote

Summary of Zaful Customer Service Calls

1.8K TOTAL
CALLS
01:32 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zaful?

Shipping and Delivery Question:

  • “Delivery”
  • “Part of order did not arrive”
  • “Says delivered but not here”

Return/ Replace Question:

  • “Return”
  • “I want to return some items. The size is too big”
  • “Exchange of size”

Request for Information Question:

  • “I have a question”
  • “Request for my money back”
  • “Question about email”

Refund Question:

  • “Refund”
  • “My order got refunded even though i never wanted it to be refunded”
  • “I need a refund”

Payments and Charges Question:

  • “Import duties payment”
  • “Fraud case”
  • “Invoice needed!”

Activation/ Cancellation Question:

  • “Canceling orders”
  • “Misunderstood why my order got canceled”
  • “I want to cancel the refund in my order”

Product/ Service Question:

  • “Order arrival issues”
  • “I order a hoodie and still didn't get my order yet”
  • “An item i received is damaged. I want a new one”

Staff Question:

  • “Because the email customer service is horrendous”
  • “Customer Service”
  • “Awful service and won't respond to any emails and chats”

Account Question:

  • “Called for balance”
  • “Can’t make a z wallet password”
  • “My wallet password”

Cards Question:

  • “ZAFUL took $39off my card”
  • “My card has been stolen”
  • “An item was on my credit card I did not purchase item and it supposedly is shipped or being shipped”

Website/ Application Question:

  • “Your website "refunded" my money back for these two hoddies that I bought but I did not get any money back.”

Other Question:

  • “Never got my order”
  • “Wondering where my order is”
  • “Order is possibly missing”

About

Related Companies

Shenzhen Globalegrow Ecommerce, Gearbest, DressLily, Rosegal, Tidebuy

Summary

Zaful is an online store which specializes in fashion apparel sales. It offers the following products: swimwear, active wear, dresses, tops, and shoes. The company has an affiliate program for partners. There is a Zaful mobile application for Android and Apple operating systems. Zaful ships their products worldwide through USPS carrier. It is possible to choose either standard or express shipping option. The company accepts returns within 30 calendar days of the receipt date. Available payment options are Visa, MasterCard, American Express, and Discover. Customers can also use PayPal and Western Union services. Order status can be tracked in personal profile on the company website.

Zaful reviews and complaints

Zaful is ranked 748 out of 4780 in Footwear and Clothing category

Area Served

USA, Worldwide, Europe

Payment Methods

VISAPayPalMasterCard

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